Reviews

I give Bark Air 5 stars.

Everyone was very welcoming and helpful. My dog was treated extremely well - It was obvious he was the VIP - and Bark Air was very aware of dog dynamics!

The flight was the most relaxing I have ever had. 

Maria and Kayla were amazing on board, proactive and responsive.

The "wings" for my dog and cat were a thoughtful touch!

Regards,

Vicki, Howie and Smokey

Thank you for this email. This was easily 5 stars!! I’d actually say 6.

We loved the experience and the staff was thoughtful and very detailed. The dogs felt like they were treated better than the people and that’s great! That’s why we all were on.

We will definitely use you again.

Lastly, yes please use Watson’s photos. We’d be honoured. 

Thank you,

Jose and Watson 

5 stars of course!!!

Hello,

That was the most enjoyable way to travel with a 130 lb dog. 

He was very well cared for and the staff were amazing. 

I would rate it 5 stars. 

We will be flying our other dog with you next year. 

V/r Troy

The flight was most definitely a 5 star experience. I could not think of a better way to fly with Leinani. I am happy for you to use her picture in your market, but could you please also send me the photos. I think you got better ones than I did.

It was a fabulous experience, I rate it a 5 out of 5.

Licy was amazing on the flight and gets special thanks for dealing with an upset stomach that Hudson had.

Regards,

Mike

We had such a great time on the flight and felt extremely cared for!

5 stars!

I took this flight as I was moving to the US and you guys made the experience of travlling with Bug stress-free.

Thanks,
Daniel

Hello!

We had a wonderful experience with bark air thank you so much, everyone was so thoughtful and friendly!

I would definitely give 5 stars for the experience.

The only piece of feedback I have is that Chester was only able to sleep on my lap or on the aisle which was hard for him to sleep because people were walking past frequently.

I didn’t flag this on the flight and Chester and I were comfortable and had a great time but thought I’d share the feedback.

There’s a good chance we’ll be needing to fly back to the US next year and Bark air will be the first place I look!

Many Thanks, 

Will & Chester 

This experience was GREAT!

How can I give more than 5 stars? 

Let me know if need anything else from me to get this service marketed effectively!

Brad

Everything on the flight was great.

All the team members were fantastic.

The only thing that I would point out is the seating. We were two passengers with two large dogs sitting in single seats facing each other. To our right, was a single person with one dog on a couch big enough for two people and two dogs and behind us in 4 seats were two people traveling with one lap dog which again was big enough for us.

Other than that, we really hope you do well as we will 100% fly with you again.

Best Regards,

Chris

I give it a 5 star! 

But there are a few things that I wish I had known. I was under the impression that you would be feeding the dogs a meal.

The PowerPoint even mentioned that they would be fed food that they would love. So I didn’t feed Finn a meal and he was definitely hungry. 

The meal service was a bit distracting to the pups like Finn who were hungry. Food kept coming out consistently which woke the dogs up consistently. If there was one consistent food service for the humans I think it would keep the dogs more sleepy. 

We give Bark Air  5️’s. 

If you’re taking suggestions it would be great to add a route or fly out of DC. Our drive home was 5 hours.. 

Thanks and customer service was excellent! 

The Bark Air experience was great! I definitely would give it 5 stars!

Everything went as smoothly as it could have. 

Yes, you can absolutely use pictures of Stella!

Thanks again!

Zach

We had a great experience. Bark Air is definitely meeting a need. 

A few ideas on how it can be improved:

1. On my way to Van Nuys, I had a rental car booked to pickup. The people working at the airport said that normally the pilot of an incoming plane tells them the car reservation info for people on the plane so that the front desk can bring around the rental car, but that Bark Air doesn't do that. I suggest having the pilot radio in the details of any rental cars so that passengers and their dogs don't have to wander the parking lot looking for their rental. 

2. I suggest you put some time into figuring out hotels near the airports that are good for dogs. The Best Western Carriage Inn was great and was against traffic to get to the airport. You could make a standard welcome packet with all the information someone could need when flying out of a particular airport, and see if hotels are interested in offering discounts for Bark Air passengers. 

3. Booking my one way rental car TO Van Nuys was a huge pain. I had to make multiple phone calls and wait on hold for a long time before accessing a special reservation desk. Could you get Hertz to give you a reservation link for people to reserve one way rentals to the airport (the Signature West terminal)? 

4. The flight from Van Nuys to Westchester is timed to hit rush hour in both places, plus to walk a dog before the flight requires a very early morning. Puck and I were up at 5:30 AM. I suggest pushing the flight back an hour. 

5. I hear that Bark Air cancelled its plans to fly to SF/San Jose, which is a big disappointment. On my flight to Van Nuys, a majority of people onboard were driving from Van Nuys to Northern California, including Puck and me. I think it'd be a really popular route. 

Thanks for all your help for our flights this summer.

Blythe

All very good.

Best and thanks - d

The NY to LA flight was a 5 as well as the first one.

Not that big of a deal, but we think the sandwiches could be a little better (i.e., actual roasted turkey rather than processed deli meats).

Also, a better wine selection would be nice.

Not a "complaint" but a suggestion assuming you have additional budget for that type of thing. 

5 StarThe staff and the whole experience were excellent.

Barley and I enjoyed the Bark Air experience and would definitely give you a 5 star rating.

Thank you for all the organizing and follow up. It made everything better.

The food in Westchester was great and Barley enjoyed all the treats that were offered.

The flight was great although he somehow started freaking out two hours before landing. Not sure why. I think he had to go to the bathroom. The flight attendant did set up the back for him to go if needed but he will not go unless he is outside. 

The car service was great and the gentleman did go out of his way to help me and get me to the right place at Burbank Airport.

We will definitely use your services again in the future. The expansion of the routes is great! Especially out of the Bay Area.

Yes you can use his picture for your instagram page. He will be very proudAgain thanks a lot for all of your work and I hope you enjoy a restful weekend and a have a fun July 4th celebration.

Take care! Barley, Therese and Philippe 

We absolutely love Bark and are quite impressed with how organized and smoothly the trip went.  

Great job everyone!  

We are so grateful to you for you servicing our theo. Makes life so much easier getting to England.

Theo loved all the attention & I believe the ice cream was the highlight for him.

Keeping fingers crossed your flight itinerary schedules will fly out of Naples to England somedaywe are scheduled for return trip in September and look forward to seeing you all. 

Thanks again!  

All the Best,Beth, Ted & Theodore

It was amazing! 5 stars!  Thank you SO much.

Thank you so much for yesterday. It was such a fantastic experience! Truly once in a lifetime. Fantastic crew and so nice to meet you in person. Nika was paired with the perfect new friends on the plane, too. Thanks again!

5 without a doubt. Great experience all around. Thank you so much for being extremely accommodating and we look forward to seeing you guys in 2 years when we move back.

Sam and I loved our BarkAir flight! Once we arrived at the private terminal, everything went so smoothly. Breakfast was delicious, boarding was easy, our on-board concierge and the flight attendant really pampered both of us, and I loved drinking mimosas in the sky while getting to know the other passengers and their dogs. The Gulfstream was amazingly smooth and quiet. Sam was so comfortable, that he slept in my lap during most of the flight. I wish BarkAir had been started years ago. BarkAir gets 5 out of 5 woofs from us!

Thank you for your message! We had a wonderful experience with Bark Air.I think it would be useful to let passengers know that whilst there is some access to Wi-Fi, that this will only be available for a short portion of the trip. Also, I didn't know there wasn't going to be any inflight entertainment (movies etc). I would have downloaded some content onto my iPad, or bought a book with me, if I had known.This is really only a very tiny point. The whole trip was super enjoyable and we were extremely well looked after! We will definitely be flying with Bark Air again!Massive thanks to Katherine and Kayla for ensuring a very smooth experience for all!

Thanks,

Bally

I’d give the service 4 stars. I think the coordination and developing greater expertise around the paperwork required would make it a 5.  Nanook and I are well and really enjoyed meeting you and traveling with BarkAir. 

Best,

Ryan

Clara and I had a wonderful flight on Friday June 14th. The team was excellent and all went smoothly.

Six Stars!!! Thanks for all of your help.  I am looking forward to when you all fly out of San Jose.  Any plans for Boston?

Nelson and I just loved our experience with BARK Air! I'd highly recommend it. In particular I'd also like to mention Catherine who was so incredibley helpful from start to finish, professional and just so full of knowledge .  She is a model ambassador for Bark! Nelson was more jittery than I expected but he was really helped by the thunder blanket and Catherine helped carry him off as he was feeling a little worried. Going back I'd  probably ask for the sofa assignment as Nelson with his arthritis wasn't able to be comfy in a seat. Thankfully, Hanks owner was very generous and shared the sofa with us at times.This week, I'd like to send you a full overview of the experience, but I do want to let you know right away how great it was!

Cheers

Claire

It was amazing 10 stars. I would just ask people for their sandwich options 2 days before so everyone has a sandwich they like. Other than that it was a dream! Thanks

Hey,

thank you so much for the message. The flight was so awesome. We had a really good time and made a bunch of friends the best part about it is that everyone has a shared interest and they’re all going to the same place definitely five stars you guys went above and beyond and we couldn’t be more thankful, this company was created in the nick of time!

Flight was perfect.

Yes, sir ! It was an amazing experience. I would definitely give you a 5 star. looking forward to seeing you in august

I took K9Jets in January and your service was better.

1. Airport experience at either end was easier and smooth

2. Service and comfort on plane great.

Improvements: 

1. I would inform passages that there is breakfast/coffee if you arrive early etc… would take a little pressure off the morning start…

2. I would communicate on landing where luggage would be etc. Naturally there was a focus on the papers being checked and dogs comfort, but there is a few more info points to be made. 

Thank you for all your help and this service! 

We give it a 5. Everything was flawless  thank you  Jill and Poppy Jane

Hi Everyone,

We wanted to thank you all for everything you have done to make Holly’s trip to London both successful and enjoyable. As first-time pet travelers the anxiety can be a bit overwhelming, but your teams did an incredible job of helping us through every step. The level of responsiveness, even in off hours, was first class. Natalie’s trip with Holly was perfectly seamless and very enjoyable. So, thank you for all your work, efforts, and attention.We look forward to travelling with you again at some point.

Best Regards,

Barry

Our Bark Air experience was definitely 5!  Elsa was “Queen of the Skies” and the center of attention. The service plan was well developed and executed superbly. The only improvement needed was landing in Seattle instead of VNY. Hope to see you on our next flight.

It was great - all much appreciated. - d

Obviously 5 stars all around! Once I was at the proper lounge, everything went so smoothly. Everyone was exceptional and I have been telling all of my friends about Bark Air. I’ll be sending over an email (later this week) detailing my experience.

I would certainly rate the experience at 5/5 stars. It was a once in a lifetime trip for me, and I enjoyed every minute of it. The staff and the passengers were all lovely and we both felt very looked after. Please extend my gratitude to the staff that helped, and the people that made the flight possible.

The only thing that I can think of that could be improved was information about the health certificate. I think you had everything sorted for USA based dogs, but the process was slightly different for Canada. I'm not sure how feasible it is for you to know about every country's export process, but maybe something can be improved there. Even if it's just being able to work out which authority can stamp the health certificate.

Thank you again for everything you did for us.

I rate our Bark Air experience a resounding 5 with an additional stars for your exceptional support. Also, I’ve mentioned our experience to several of my new team and they are looking forward to using Bark Air in the future. Thank You, Bo

Hello!!!! Of course it’s a 5! We appreciate it all.The only suggestion I would have would be for senior pups. Getting Brickle up and especially down the stairs in the rain was a bit of a challenge. I have no idea if a ramp would be possible at all?! I’m sure it’s more complicated than just a ramp. But it would have been easier, especially because he is a bigger pup.

We loved our experience! 5 stars. As the operation grows bigger it would be nice to get seats that recline more fully on that long haul flight and some wifi but it was fine for this journey! It was wonderful and the people on it were lovely.

We give our entire experience a full 5s and more if we could! You all created the BEST experience possible for both dogs AND humans! Thank you so so much for all of your hard work, it truly shows!

7/5 stars ! Honestly was great all around withfantastic service and support! I was honestly shocked how chill all the dogs were and got along great even on the plane. You guys truly made a long distance move possible and as low stress as feasible for an older pup with challenges. And I will never ever be able to say thank you enough for getting me on the following flight without ancillary charge. A life saver and you guys have created an invaluable service to pup owners everywhere. Thank you!

It was absolutely brilliant. Five stars is not enough. Can't imagine anything that could have been better.

Trip was a winner. Rated 5+. Dogs love being pampered. See ya when we return during the end of the summer.

We loved the whole experience. Your crew was great. Wish you much success and will be back soon. We've been sending photo to all our friends.

It was amazing! 10 out of 10 would recommend.

Thanks for all of your help, that was really nice, your team is great.

Thank you, we had a great time. You guys really did outstanding, especially for first flight. Don’t really have anything negative to say. Def 5 stars.