We loved our experience! 5 stars. As the operation grows bigger it would be nice to get seats that recline more fully on that long haul flight and some wifi but it was fine for this journey! It was wonderful and the people on it were lovely.

The flight was most definitely a 5 star experience. I could not think of a better way to fly with Leinani. I am happy for you to use her picture in your market, but could you please also send me the photos. I think you got better ones than I did.

Sam and I loved our BarkAir flight! Once we arrived at the private terminal, everything went so smoothly. Breakfast was delicious, boarding was easy, our on-board concierge and the flight attendant really pampered both of us, and I loved drinking mimosas in the sky while getting to know the other passengers and their dogs. The Gulfstream was amazingly smooth and quiet. Sam was so comfortable, that he slept in my lap during most of the flight. I wish BarkAir had been started years ago. BarkAir gets 5 out of 5 woofs from us!

Thank you for your message! We had a wonderful experience with Bark Air.I think it would be useful to let passengers know that whilst there is some access to Wi-Fi, that this will only be available for a short portion of the trip. Also, I didn't know there wasn't going to be any inflight entertainment (movies etc). I would have downloaded some content onto my iPad, or bought a book with me, if I had known.This is really only a very tiny point. The whole trip was super enjoyable and we were extremely well looked after! We will definitely be flying with Bark Air again!Massive thanks to Katherine and Kayla for ensuring a very smooth experience for all!

Thanks,

Bally

Hi Everyone,

We wanted to thank you all for everything you have done to make Holly’s trip to London both successful and enjoyable. As first-time pet travelers the anxiety can be a bit overwhelming, but your teams did an incredible job of helping us through every step. The level of responsiveness, even in off hours, was first class. Natalie’s trip with Holly was perfectly seamless and very enjoyable. So, thank you for all your work, efforts, and attention.We look forward to travelling with you again at some point.

Best Regards,

Barry

Our experience with bark air was incredible ! If I could give it more than 5 ️ I would! I have never seen alba so relaxed in a transport setting! The seat we were allocated was perfect as alba would not have settled so close to other dogs or on the floor. The other passengers and their humans who we were seated by were wonderful companions as well! Selena was fantastic and very helpful through the flight ! Thank you again so much for all the assistance and support leading up to the flight. We are happy for bark air to share any pictures/ videos that were taken of alba.

We had a great experience. Bark Air is definitely meeting a need. 

A few ideas on how it can be improved:

1. On my way to Van Nuys, I had a rental car booked to pickup. The people working at the airport said that normally the pilot of an incoming plane tells them the car reservation info for people on the plane so that the front desk can bring around the rental car, but that Bark Air doesn't do that. I suggest having the pilot radio in the details of any rental cars so that passengers and their dogs don't have to wander the parking lot looking for their rental. 

2. I suggest you put some time into figuring out hotels near the airports that are good for dogs. The Best Western Carriage Inn was great and was against traffic to get to the airport. You could make a standard welcome packet with all the information someone could need when flying out of a particular airport, and see if hotels are interested in offering discounts for Bark Air passengers. 

3. Booking my one way rental car TO Van Nuys was a huge pain. I had to make multiple phone calls and wait on hold for a long time before accessing a special reservation desk. Could you get Hertz to give you a reservation link for people to reserve one way rentals to the airport (the Signature West terminal)? 

4. The flight from Van Nuys to Westchester is timed to hit rush hour in both places, plus to walk a dog before the flight requires a very early morning. Puck and I were up at 5:30 AM. I suggest pushing the flight back an hour. 

5. I hear that Bark Air cancelled its plans to fly to SF/San Jose, which is a big disappointment. On my flight to Van Nuys, a majority of people onboard were driving from Van Nuys to Northern California, including Puck and me. I think it'd be a really popular route. 

Thanks for all your help for our flights this summer.

Blythe

This experience was GREAT!

How can I give more than 5 stars? 

Let me know if need anything else from me to get this service marketed effectively!

Brad

7/5 stars ! Honestly was great all around withfantastic service and support! I was honestly shocked how chill all the dogs were and got along great even on the plane. You guys truly made a long distance move possible and as low stress as feasible for an older pup with challenges. And I will never ever be able to say thank you enough for getting me on the following flight without ancillary charge. A life saver and you guys have created an invaluable service to pup owners everywhere. Thank you!

Everything on the flight was great.

All the team members were fantastic.

The only thing that I would point out is the seating. We were two passengers with two large dogs sitting in single seats facing each other. To our right, was a single person with one dog on a couch big enough for two people and two dogs and behind us in 4 seats were two people traveling with one lap dog which again was big enough for us.

Other than that, we really hope you do well as we will 100% fly with you again.

Best Regards,

Chris

We had such a great time on the flight and felt extremely cared for!

5 stars!

I took this flight as I was moving to the US and you guys made the experience of travlling with Bug stress-free.

Thanks,
Daniel

It was absolutely brilliant. Five stars is not enough. Can't imagine anything that could have been better.

Thank you so much for yesterday. It was such a fantastic experience! Truly once in a lifetime. Fantastic crew and so nice to meet you in person. Nika was paired with the perfect new friends on the plane, too. Thanks again!

We give it a 5. Everything was flawless  thank you  Jill and Poppy Jane

5 stars of course!!!

I would give bark air 100 stars! My only regret is that my old dog (Millie) wasn’t able to experience the flight before she passed...This certainly isn’t Bark Airs fault though! I was also amazed at how well all the dogs did. Rodney can be a bit vocal and yappy when other dogs are around, but every bark air employee was so considerate and helpful at making him feel calm and safe. I don’t think a single dog barked on our entire flight!

5 stars for sure. A lot of attention to detail and i appreciate that the flight attendant is a vet tech.

It was a fabulous experience, I rate it a 5 out of 5.

Licy was amazing on the flight and gets special thanks for dealing with an upset stomach that Hudson had.

Regards,

Mike

I took K9Jets in January and your service was better.

1. Airport experience at either end was easier and smooth
2. Service and comfort on plane great.

Improvements: 

1. I would inform passages that there is breakfast/coffee if you arrive early etc… would take a little pressure off the morning start…
2. I would communicate on landing where luggage would be etc. Naturally there was a focus on the papers being checked and dogs comfort, but there is a few more info points to be made. 

Thank you for all your help and this service! 

Hello!!!! Of course it’s a 5! We appreciate it all.The only suggestion I would have would be for senior pups. Getting Brickle up and especially down the stairs in the rain was a bit of a challenge. I have no idea if a ramp would be possible at all?! I’m sure it’s more complicated than just a ramp. But it would have been easier, especially because he is a bigger pup.

5 without a doubt. Great experience all around. Thank you so much for being extremely accommodating and we look forward to seeing you guys in 2 years when we move back.

Clara and I had a wonderful flight on Friday June 14th. The team was excellent and all went smoothly.

We had an absolutely incredible experience on our journey Wednesday - absolutely 5 stars!!

I give Bark Air 5 stars.

Everyone was very welcoming and helpful. My dog was treated extremely well - It was obvious he was the VIP - and Bark Air was very aware of dog dynamics!

The flight was the most relaxing I have ever had. 

Maria and Kayla were amazing on board, proactive and responsive.

The "wings" for my dog and cat were a thoughtful touch!

Regards,

Vicki, Howie and Smokey

Hello!

We had a wonderful experience with bark air thank you so much, everyone was so thoughtful and friendly!

I would definitely give 5 stars for the experience.

The only piece of feedback I have is that Chester was only able to sleep on my lap or on the aisle which was hard for him to sleep because people were walking past frequently.

I didn’t flag this on the flight and Chester and I were comfortable and had a great time but thought I’d share the feedback.

There’s a good chance we’ll be needing to fly back to the US next year and Bark air will be the first place I look!

Many Thanks, 

Will & Chester